This website is operated by CIELCHE LTD. The privacy of our users is extremely
important to us and therefore we encourage all users to read this policy very carefully
because it contains important information regarding:
• who we are;
• how and why we collect, store, use and share personal information;
• your rights in relation to your personal information; and
• how to contact us and supervisory authorities in the event that you have a
Who we are
CIELCHE LTD (‘we’ or ‘us’) collect, use and are responsible for storing certain
personal information about you. When we do so, we are regulated under the General
Data Protection Regulation which apply across the European Union (including the
United Kingdom) and we are responsible as a ‘controller’ of that personal information
for the purposes of those laws.
The personal information we collect and use
a. Personal information you provide to us
We collect the following personal information that you provide to us:
Full name,Email address,Date of birth,Phone number
Some examples of when we collect this information include:
When registering for an account,When making purchases,When signing up to
our newsletter,When entering our competition
b. Personal information you provide about third parties
If you give us information about another person, you confirm that the other person
has appointed you to act on their behalf and agreed that you:
• shall consent on their behalf to the processing of their personal data;
• shall receive any data protection notices on their behalf; and
• shall consent on their behalf to the transfer of their personal data abroad.
c. Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the
Quality assurance,Traning,Fraud prevention,Compliance
d. Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device
when you access our website. Similar technologies include web beacons, action
tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies
can be used to track users’ actions and activities, and to store information about
them. We use these cookies and/or similar technologies on this website.
In addition it should be noted that in some cases our cookies or similar technologies
may be owned and controlled by third parties who will also collect personal
information about you.
the following information:
How many times a user visits the website, Which pages a user visits,Traffic
This information helps us to build a profile of our users. Some of this information may
be aggregated or statistical, which means that we will not be able to identify you
On the first occasion that you use our site we will ask whether you consent to our use
of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of
using cookies at any time or you can set your browser not to accept cookies and the
websites below tell you how to remove cookies from your browser. However, some of
our website features may not function as a result.
For further information on cookies generally visit www.aboutcookies.org or
How we use your personal information
We collect information about our users for the following purposes:
To identify user and manage their accounts, process user`s orders, conduct
research, statistical analysis and behavioral analysis.
Who your information may be shared with
We may share your information with:
• Law enforcement agencies in connection with any investigation to help
prevent unlawful activity;
• Credit reference agents in accordance with our credit checking policy below;
We will not share you personal information with any other 3rd parties.
We would like to send you information about products, services, offers, competitions
and our business which may be of interest to you. Such information could be sent by
post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first
occasion that you provide any relevant contact information (i.e. on purchase, signing
up to a newsletter, entering a competition etc). If you do opt in to receive such
marketing from us you can opt out at any time (see ‘What rights do you have?’ below
for further information). If you have any queries about how to opt out, or if you are
receiving messages you do not want you can contact us using the details provided
We may do a credit check on you so that we can make credit decisions about you
and members of your household, and to prevent and detect fraud and money
laundering. Any such search will be recorded on the files of the credit reference
We may also disclose information about how you conduct your account to credit
reference agencies and your information may be linked to records relating to other
people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
• make credit decisions about you and the people with whom you are financially
• trace debtors; and
• prevent and detect fraud and money laundering.
If you provide false or inaccurate information to us and we suspect fraud, we will
record this. If you want to see your credit file, please contact the credit reference
agency which we use EXPEDIA.
Required personal information
The provision of the following information is required from you:
Name, Adress, Age,Date of Birth,Email
This is to enable us to do the following:
Name and Address for delivery purposes,
Age to ensure prohibited items are not sold,
Email- to provide receipt.
We will inform you at the point of collecting information from you, whether you are
required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and address- 6 years to satisfy UK tax law,
Age- once your age has been verified by us it will be immediately deleted.
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your
(3). legal obligation;
(4). vital interests;
(5). public task;
(6). legitimate interests;
(a). The legitimate interests relied upon are as follows:
To provide information which can be used to combat addiction.The
for the business to undertake its activities as a data provider to charities.
Consequence of our use of your personal information
The consequence to you of our use of your personal information is:
You will be presented with adverts on our site which may match your locality, We
w’ll recommend products to you which we feel are most suited to people of your
age and sex
Keeping your information secure
We have appropriate security measures in place to prevent personal information from
being accidentally lost, or used or accessed in an unauthorized way. We limit access
to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorized manner and are
subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information
secure. These measures may include the following examples:
User account access ‘s controlled by a unique username and password,All data
is stored on secure servers,Payment details are encrypted using SSL.
We are certified to ISO 27001. This family of standards helps us manage your
information and keep it safe and secure.
We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach
where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using
the site you acknowledge that the use of the internet is not entirely secure and for
this reason we cannot guarantee the security or integrity of any personal data that
are transferred from you or to you via the internet. If you have any particular
concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain
whether the user is over 13 years of age and whether the child is sufficiently informed
to give valid consent. If the user is not, parental consent will be required to provide
consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights
free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use
• access to your personal information and to certain other supplementary
information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain
• receive the personal information concerning you which you have provided to
us, in a structured, commonly used and machine-readable format and have
the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for
• object to decisions being taken by automated means which produce legal
effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal
• otherwise restrict our processing of your personal information in certain
• claim compensation for damages caused by our breach of any data protection
For further information on each of those rights, including the circumstances in which
they apply, see the Guidance from the UK Information Commissioner’s Office (ICO)
on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/
If you would like to exercise any of these rights please:
• email, call or write to us
• let us have enough information to identify you
• let us have proof of your identity (a copy of your driving license, passport or a
recent credit card/utility bill)
• let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any
direct marketing including for example, unsubscribe buttons or web links. If such are
offered, please note that there may be some period after selecting to unsubscribe in
which marketing may still be received while your request is being processed.
Do you need extra help?
If you would like this policy in another format (for example: audio, large print, braille)
please contact us using the details below.
How to complain
We hope that we can resolve any query or concern you raise about our use of your
The General Data Protection Regulation also gives you right to lodge a complaint
with a supervisory authority, in particular in the European Union (or European
Economic Area) state where you work, normally live or where any alleged
infringement of data protection laws occurred. The supervisory authority in the UK is
the Information Commissioner who may be contacted at https://ico.org.uk/concerns/
or telephone: 0303 123 1113.
occasionally to ensure you are aware of the most recent version that will apply each
time you access this website. We will also attempt to notify users of any changes by:
By email if you have opted in to receive emails, By a notice on the website
header,By a notice in the news section of the website.
If you have any questions about this policy or the information we hold about you,
please contact us by:
Post: 12 Hornbeam Lane, Bexleyheath,Kent